Customer Success Specialist

As a Customer Success Specialist at Finalytics.ai, you will be responsible for managing day-to-day scenarios, training clients on the platform, and troubleshooting issues. This is a client-facing, hands-on role that combines product support, scenario management, and client training.

Requirements

• 1-3 years in client-facing roles: product support, customer success, implementation, or campaign management
• Strong troubleshooting skills
• Excellent communication skills
• Highly organized with strong attention to detail
• Comfortable learning and navigating technical platforms quickly
• Analytical mindset
• Patient and helpful when training clients or resolving issues
• Experience with marketing automation, CMS, or personalization tools a plus
• Self-motivated and able to manage multiple clients and priorities independently
• Bachelor's degree or equivalent experience

Benefits

• Competitive salary
• Remote-first culture
• Opportunity to grow with a scaling fintech company
• Direct impact on client success and company growth
• Collaborative, low-ego team environment