Customer Success Manager

Customer Success Manager role at Sauce Labs, guiding customers through adoption, engagement, and value realization phases of their journey with our platform. Manage a portfolio of enterprise accounts, conduct discovery sessions, create Success Plans, and deliver proactive recommendations to optimize platform usage.

Requirements

• 1-3 years in a Customer Success, Technical Account Management, or similar SaaS customer-facing role
• Strong technical aptitude and ability to simplify complex concepts
• Excellent communication, presentation, and problem-solving skills
• Experience driving adoption and creating value realization plans for enterprise software solutions
• Experience with CSM tools, i.e. Salesforce, Outreach, Google Workspace
• Bachelor's degree or equivalent work experience

Benefits

• Health coverage (medical, dental, and vision)
• Disability and life insurance
• Parental leave benefits
• Flexible time off
• Professional development
• 401(k) retirement plan with match