EY is looking for an Assistant Director to lead service excellence in Global Delivery Services (GDS). The role involves mentoring team members, implementing best practices, and driving digital transformation. The ideal candidate should have proven leadership experience, strategic thinking, and problem-solving abilities.
Requirements
- Proven leadership experience in a similar role with a focus on service excellence, delivery excellence, or business excellence.
- Strong understanding of project and program management methodologies and quality management systems.
- Practical experience in implementing quality systems such as ISO, Agile Practice, and Delivery Excellence Practices in medium to larger business units.
- Strategic thinking and problem-solving abilities.
- Good understanding of tools and technology and their application, such as RPA, AI, Copilot, and Power App.
- Usage of AI tools for enhanced productivity and be the advocate of AI tool usage.
- Effective communication and influencing skills to drive results and build relationships with business leaders.
- Proficient in metrics reporting, management, and governance.
- Bachelor's or Master's degree, preferably with an engineering or management background.
- Certified Six Sigma Black Belt or Lean Certified Practitioner or Champion.
- Familiar on working and driving project through agile methodology.
- Over 14 years of experience in professional services or a related industry.
- Certification not mandatory, but any maturity model, process, and methods would be a bonus.
- Experience working with various stakeholders and cultural intelligence to work with a wide range of people from different backgrounds, geographies, and countries.
- Ability to lead teams with 10+ Black Belts and influence teams that may not be directly reporting to the person.
Benefits
- Continuous learning
- Success as defined by you
- Transformative leadership
- Diverse and inclusive culture
