Customer Support Specialist

Eyebot is hiring a Customer Support Specialist to provide support to users, retail partners, and clinical staff, with a focus on empathetic and customer-centered interactions. The role involves working with Zendesk, collaborating with teams, and identifying opportunities for process improvement. The ideal candidate has 3-5 years of customer service experience, exceptional communication skills, and a proactive problem-solving approach.

Requirements

• 3–5 years of customer service or customer-facing support experience
• Exceptional communication skills - clear, calm, human, and helpful
• Strong emotional intelligence; you know how to read situations, adapt your approach, and meet people where they are
• A proactive problem-solver who takes ownership from start to finish and doesn’t let things drop
• Highly organized with excellent attention to detail, especially in documentation and follow-through

Benefits

• Starting target salary in the range of $65,000-$75,000
• Meaningful equity
• Flexible work schedule with unlimited PTO
• Health, dental, and vision insurance
• Employer-sponsored 401(k)
• Commuter support and wellness benefits
• Collaborative offices
• Opportunity to build products that improve lives and reshape how vision care is delivered