Senior Team Lead, Customer Experience

Faire is an online wholesale marketplace that connects independent retailers with the best products from around the world. The Senior Team Lead, Customer Experience role is responsible for leading a team of Customer Experience Associates through complex and high-stakes customer interactions.

Requirements

• Proven experience leading and developing customer support teams of 8+ across multiple channels
• Track record of coaching ICs through effective growth conversations, clear expectation-setting, and consistent performance management
• Sound judgment and decision-making in high-stakes, real-time customer situations
• Ability to influence across teams without positional authority
• Resilience under pressure and comfort operating as the most senior leader available during your shift
• Strong interpersonal skills — especially reading intent and navigating tension

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship