Customer Experience Specialist
Farm Credit Services of AmericaFargo, North Dakota, United States • Omaha, Nebraska, United States
Posted April 7, 2026
Full Time
About the Company
AgCountry is a financial cooperative that operates under shared management across eight states, providing affordable credit, crop insurance, and financial services to rural America.
Job Description
AgCountry Farm Credit Services seeks a Customer Experience Specialist to facilitate the customer journey through the loan process and all aspects of product delivery. The ideal candidate will have a minimum of two years' customer service experience and an Associate's Degree in Business, Finance, or a related major. As a facilitator of the customer journey, you will establish strong relationships with customers, prospects, team members, and visitors through phone, in-person, and digital channels.
Requirements
- Minimum of two years' customer service experience
- Associate's Degree in Business, Finance, or related majors
- Accurate documentation of customer interactions and seeing them through to resolution
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan
- Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
- Life and disability insurance
- Employee Assistance Program (EAP)
- Wellness programs
- Tuition assistance
- Short-term incentive pay