Customer Insights Director

We are seeking a Customer Insights Director to lead insight generation and delivery across marketing, editorial, product, strategy, partnerships, new business development, and commercial/advertising at Hearst UK. The role involves independently managing in-house research projects, integrating data into unified narratives, and partnering with peers to leverage other data sources and share knowledge.

Requirements

• Expert analytical thinker with strong curiosity
• Deep general market research experience with advanced methodology and project expertise
• Meticulous attention to detail
• Experience of working with survey platforms and qualitative research at scale
• Communication & Storytelling skills
• Business & Strategic Acumen
• People & Collaboration Skills
• Personal Attributes

Benefits

• Generous Workplace Pension
• Income Protection
• Life Assurance
• Season Ticket Loan
• Salary Finance tools
• Financial Wellbeing sessions
• Home Tech benefits
• Specsavers eye care
• Health Cash Plan
• Mental health support
• Discounted gym memberships
• Cycle to Work scheme
• Location Flex
• Holiday Exchange
• Charity Day
• Wellbeing resources
• Hearst ERG Groups
• London discounts
• HAPI at Hearst app