Customer Insights Director

We are seeking a Customer Insights Director to lead insight generation and delivery across marketing, editorial, product, strategy, partnerships, new business development, and commercial/advertising at Hearst UK. The role involves independently managing in-house research projects, integrating data into unified narratives, and delivering insights through evidence-based storytelling.

Requirements

• Expert analytical thinker with strong curiosity
• Deep general market research experience with advanced methodology and project expertise
• Meticulous attention to detail
• Experience of working with survey platforms, including scripting and QA-ing quantitative studies and running qualitative research at scale
• Good understanding of growth levers for media companies

Benefits

• Generous Workplace Pension
• Income Protection
• Life Assurance
• Season Ticket Loan
• Salary Finance tools
• Financial Wellbeing sessions
• Home Tech benefits
• HAPI at Hearst app
• Discounted gym memberships
• Cycle to Work scheme
• Specsavers eye care
• Health Cash Plan
• Mental health support
• Location Flex and Holiday Exchange
• Charity Day
• Wellbeing resources