Inside Sales Representative

Do you have food industry experience but are tired of working food service hours? Ready to make a transition into a rewarding office-based role with one of the oldest and most well-known family-owned companies in the area? If so, Feeser's has an amazing opportunity for you.

Requirements

• Ability to communicate through various access channels
• Direct support to DSR
• Establish a direct relationship with customers
• Proactively create communication schedule with DSR
• Communicate effectively and exercise sound judgement when interacting with customers
• Excellent attention to detail and the ability to proactively solve issues for the customer
• Answer all incoming concerns and needs from all customers
• Coordinate with logistics and warehouse teams to ensure timely order fulfillment and delivery
• Process orders for customer pick-up
• Provide customers with invoice copies upon request
• Process credits requests
• Maintain a customer account call list
• Document all customer interactions in CRM system
• Monitor orders before the cut-off time for next day delivery
• Advanced food service product catalog knowledge to assist customers with product suggestions & alternatives
• Communicate problems with the proper internal departments
• Understand the 7 core KPIs for each assigned DSR and work collaboratively to ensure all KPIs are achieved
• Understand pricing strategy of DSR for all accounts
• Ability to upsell customers
• Responsible for vacation coverage of DSR's
• Base level understanding of accounts receivable
• Knowledge of contract accounts and ability to execute contract terms
• Proactively push at risk items
• Order entry
• Perform other duties as directed by your manager