Operations Analyst - Business Operations

We are seeking an Operations Analyst to join our team in Huntersville, NC. As an Operations Analyst, you will be responsible for evaluating Amerock's performance, acting as a primary contact to DC operations, and leading continuous improvement opportunities to ensure efficient day-to-day operations. This is a hybrid role with 3 days in office and 2 days remote.

Requirements

• Make data-driven decisions while ensuring accountability for Retail and Digital compliance, and operational success.
• Subject Matter Expert of various customer portals including but not limited to order management, ticket creation, item maintenance, KPI and Compliance monitoring
• Partner with DC Operations to support daily outbound performance SLAs
• Collaborate cross-functionally with Channel, IT, Supply Chain, Finance, and Customer Care to resolve customer issues via long-term process improvements
• Lead initiatives to improve sales and operational processes within the market.
• Apply critical thinking to enhance efficiency, streamline workflows, and implement performance-focused initiatives.
• Provide regular and/or ad hoc reporting and analysis as business needs warrant

Benefits

• Health, dental, vision
• Paid time off
• Life insurance
• 401(k) with company match
• Mental health coverage
• Gender affirming and family building benefits
• Paid parental leave
• Associate discounts
• Community involvement opportunities