We are seeking an Operations Analyst to join our team in Huntersville, NC. As an Operations Analyst, you will be responsible for evaluating Amerock's performance, acting as a primary contact to DC operations, and leading continuous improvement opportunities to ensure efficient day-to-day operations. This is a hybrid role with 3 days in office and 2 days remote.
Requirements
- Make data-driven decisions while ensuring accountability for Retail and Digital compliance, and operational success.
- Subject Matter Expert of various customer portals including but not limited to order management, ticket creation, item maintenance, KPI and Compliance monitoring
- Partner with DC Operations to support daily outbound performance SLAs
- Collaborate cross-functionally with Channel, IT, Supply Chain, Finance, and Customer Care to resolve customer issues via long-term process improvements
- Lead initiatives to improve sales and operational processes within the market.
- Apply critical thinking to enhance efficiency, streamline workflows, and implement performance-focused initiatives.
- Provide regular and/or ad hoc reporting and analysis as business needs warrant
Benefits
- Health, dental, vision
- Paid time off
- Life insurance
- 401(k) with company match
- Mental health coverage
- Gender affirming and family building benefits
- Paid parental leave
- Associate discounts
- Community involvement opportunities