Operations Business Analyst

Operations Business Analyst at QVC Group responsible for creating, interpreting, and publishing forecasts for Call Centers and Fulfillment Centers. Develops new processes and models to analyze data and improve forecast accuracy. Conducts analysis to determine adjustments to all forecasted units, call volumes, average handling time, and staffing requirements.

Requirements

• Bachelor's degree in Operations Management, Business Administration, or quantitative field (Math, Finance, Engineering, Statistics, or Economics)
• 2+ years' experience in operations analysis
• Strong skills in analytics tools: Excel, SQL, Tableau, Python
• Knowledge of data modeling or simulation
• Advance analytical, interpretive, technical, and problem-solving skills
• Experience with Customer Service & Distribution principles, practices and systems
• Direct experience with Fulfillment Centers or Call Centers preferred

Benefits

• Competitive compensation
• Paid time off
• Employee assistance program
• Parental leave
• Paid volunteer hours
• Company discounts
• Health care benefits starting on day 1
• 401(k)
• Tuition reimbursement benefits