Sales Support Representative - Residential Builder

Ferguson is hiring Sales Support Representatives to help customers, solve problems, and learn the business from the ground up. The role involves handling customer inquiries, addressing complaints, and working with sales associates to determine the best products and solutions.

Requirements

• Handle customer inquiries across phones, email, and chat
• Address and resolve customer complaints
• Work together with Sales associates to support customer needs
• Ensure delivery of personalized customer service
• Coordinate deliveries on behalf of customers
• Answer sales calls for general information
• Ability to effectively use customer relationship management (CRM) system and phone system

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Life insurance
• 401(k) with a company match