Content & Training Manager
FiNew York, New York, United States
Posted March 24, 2026
80000 - 100000 USD
Full Time
About the Company
Fi is a tech-driven company transforming dog ownership by developing innovative products like real-time location tracking, activity monitoring, and behavior analysis. Our team of industry experts aims to bridge the communication gap between dogs and humans, ultimately improving the lives of over 100 million dogs in the U.S. We are dedicated to redefining the future of pet care through cutting-edge technology and a commitment to excellence.
Job Description
Fi is looking for a Content & Training Manager to own our knowledge and training ecosystem during a pivotal period of AI-driven transformation and international growth. This is a full-time contractor role (~6–7 months) covering a planned maternity leave from mid-May/June 2026 through December 2026.
Requirements
- 5+ years in CX content, knowledge management, or enablement roles
- 2+ years managing or leading a content/training function
- Hands-on experience with AI tools in a CX context — deflection, agent assist, chatbots, or content optimization for AI consumption
- Experience managing Help Center platforms (Zendesk Guide, Intercom, or similar)
- Strong project management skills; comfortable with Asana or similar tools
- Excellent written communication — you write clear, customer-friendly content quickly
