Technology Support Ops-Eng I (3-4 hands experience with Linux, Zabbix, Splunk, ServiceNow)
FICOPune, Maharashtra, India
Posted April 7, 2026
Full Time
About the Company
FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions.
Job Description
Join our world-class team and fulfill your career potential in a hands-on technical role providing first level support for FICO IT infrastructure.
Requirements
- Provide first level support for IT Infrastructure Incident Resolution & Incident Escalation.
- Complete requests and perform scheduled tasks for technical systems located in multiple geographical regions from the dedicated local command center.
- Use the breadth & depth of technical knowledge to solve complex problems.
- Solve/escalate issues within agreed SLA/OLA.
- Prioritize incident tickets and document all pertinent incident information as per defined guidelines.
Benefits
- An inclusive culture strongly reflecting our core values
- Highly competitive compensation, benefits and rewards programs
- An engaging, people-first work environment offering work/life balance
