Représentante ou representant bilingue, Service Excellence, Service à la clientèle / CS Service Excellence Representative Bilingual
Fidelity CanadaToronto, Ontario, Canada • Montreal, Quebec, Canada
Posted April 9, 2026
54000 - 71000 CAD
Full Time
About the Company
At Fidelity Canada, we’ve been committed to helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly striving to find new and better ways to help our clients. Fidelity Canada is part of a broader group of companies, collectively known as “Fidelity Investments”, one of the world’s largest providers of financial services. We employ over 1,600 full-time employees in offices across the country, headquartered in Toronto with regional offices in Montreal, Calgary, and Vancouver. Fidelity Canada is made up of two entities: Fidelity Investments Canada ULC (FIC) and Fidelity Clearing Canada ULC (FCC). Follow us on Instagram, Facebook, YouTube, Spotify, and Apple Podcasts: @FidelityCanada Legal: fid.me/socialmedia
Job Description
We are seeking a CS Service Excellence Representative Bilingual to join our Client Services division, providing timely and accurate resolution of client account problems and supporting different departments to maintain high levels of service during peak transactional periods.
Requirements
- Providing professional, timely and accurate execution of trade processing/adjustments and client service
- Working knowledge of and accountable to correctly apply knowledge of Fidelity’s products, policies, and procedures with appropriate risk mitigation in the execution of their role
- Supports Fidelity Values and iCARE principles by adding value to the client experience by understanding what is important, recognizing what needs to be done and taking personal accountability
Benefits
- Base Salary and Discretionary Performance Bonus
- RRSP Contribution
- Flexible working arrangements
- Comprehensive health benefits
- Parental leave top-up
- Up to $650 for home office equipment
- Generous time off policy
- Diversity and inclusion programs
- Extensive professional development opportunities
