Customer Solutions Advocate (Collections)
Fifth Third BankGrand Rapids, Michigan, United States
Posted April 2, 2026
Full Time
About the Company
Fifth Third Bank is a bank that understands the importance of recognizing its employees and providing them with comprehensive benefits and differentiated compensation offerings.
Job Description
The Customer Solutions Advocate (Collections) role at Fifth Third Bank involves proposing solutions for delinquent accounts, monitoring accounts to identify alternative resolution options, and providing excellent customer service.
Requirements
- High school diploma or equivalent
- Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
- Proficient oral, written, and intrapersonal communication skills
- Exemplary comprehension, listening and negotiation skills
- Excellent customer service skills with both external and internal customers
- Attention to detail
- Excellent conflict management skills
- Ability to work in a Call Center environment
- Basic mathematical and analytical skills
- Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy.
Benefits
- Comprehensive benefits
- Differentiated compensation offerings