Customer Solutions Advocate (Collections) - Grand Rapids, MI - Full Time
Fifth Third BankGrand Rapids, Michigan, United States
Posted April 1, 2026
Full Time
About the Company
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions.
Job Description
We connect great people to great opportunities. As a Customer Solutions Advocate (Collections), you will propose solutions and document delinquent accounts, ensuring company commitments are met. You will work with multiple systems, identify risk, and provide exceptional customer service.
Requirements
- High school diploma or equivalent
- Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
- Proficient oral, written, and intrapersonal communication skills
- Exemplary comprehension, listening and negotiation skills
- Excellent customer service skills with both external and internal customers
- Attention to detail
- Excellent conflict management skills
- Ability to work in a Call Center environment
- Basic mathematical and analytical skills
- Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy
- Strong experience with Microsoft office products
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health and Wellness programs