Customer Solutions Advocate (Collections) - Grand Rapids, MI - Full Time

The Customer Solutions Advocate (Collections) is responsible for proposing possible solutions to delinquent accounts, providing excellent customer service, and ensuring risk mitigation. The position requires strong communication and negotiation skills, as well as experience in collections, customer service, or sales. The role involves working in a fast-paced environment, multi-tasking, and mentoring peers.

Requirements

• High school diploma or equivalent
• Minimum one-year collections, customer service, sales, or customer solutions advocacy experience
• Proficient oral, written, and intrapersonal communication skills
• Exemplary comprehension, listening and negotiation skills
• Excellent customer service skills with both external and internal customers
• Attention to detail
• Excellent conflict management skills
• Ability to work in a Call Center environment
• Basic mathematical and analytical skills
• Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy
• Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook

Benefits

• Comprehensive benefits
• Differentiated compensation offerings