Dividend - Loan Resolution Specialist (Collections)
Fifth Third BankCincinnati, Ohio, United States
Posted April 9, 2026
Full Time
About the Company
At Fifth Third Bank, everything we do is rooted in our purpose: to improve the lives of our customers and the well-being of our communities. Since our founding in 1858, we’ve been committed to creating a better financial experience by empowering our customers and clients to achieve what matters most. Our unified strength is grounded in the individual passion and diversity of more than 20,000 employees who work collaboratively to deliver a better tomorrow to everyone we serve. We offer a strong culture, opportunities for growth 401k match, wellness options, comprehensive insurance plans and additional resources you need to build a lasting and rewarding career path here. Headquartered in Cincinnati, Ohio, we are among the largest money managers in the Midwest. We operate four main businesses—Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management—and a network of financial centers in Ohio, Kentucky, Indiana, Michigan, Illinois, Florida, Tennessee, West Virginia, Georgia, North Carolina and South Carolina. Consumers also have access to approximately 54,000 Fifth Third fee-free ATMs across the United States. Fifth Third Bancorp is a diversified financial services company and is the indirect parent company of Fifth Third Bank, National Association, a federally chartered institution. Explore Fifth Third career opportunities at: https://www.53.com/content/fifth-third/en/careers.html Fifth Third Bank, N.A., Member FDIC. Fifth Third Bank is proud to be an affirmative action/equal opportunity employer. M/F/D/V
Job Description
The Loan Resolution Specialist works across multiple departments to provide customer service, identify and remedy issues, and manage risk. They communicate with delinquent customers, handle inbound calls, and perform skip tracing activities. They also document customer interactions and adhere to company policies and procedures.
Requirements
- High School diploma or equivalent
- 1 year of Collections or Customer Service Experience
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- High-level proficiency in Microsoft Suite
- Ability to multitask, prioritize projects, and report to several managers
- A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
- Ability to work independently as well as collaboratively
- Desire to work in an entrepreneurial but highly professional culture
- Experience with Salesforce preferred
- Bilingual- Spanish preferred
Benefits
- Comprehensive benefits
- Differentiated compensation offerings