Loan Resolution Specialist I.

The Loan Resolution Specialist I works with customers to identify and remedy issues with their loans, providing excellent customer service and risk management. Responsible for communicating with customers, handling inbound and outbound calls, and performing skip tracing activities.

Requirements

• High School diploma or equivalent
• 1 years of Collections or Customer Service Experience
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• High-level proficiency in Microsoft Suite
• Ability to multitask, prioritize projects, and report to several managers
• A high level of enthusiasm, collegial attitude, and a willingness to perform a wide range of tasks
• Ability to work independently as well as collaboratively
• Desire to work in an entrepreneurial but highly professional culture
• Experience with Salesforce preferred
• Bilingual- Spanish preferred

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance