Homeowners Assistance Customer Care Specialist
Fifth Third BankCincinnati, Ohio, United States
Posted May 19, 2026
Full Time
About the Company
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
Job Description
Homeowners Assistance Customer Care Specialist is responsible for working with borrowers, foreclosure attorneys, and internal departments to provide current account status and information regarding loss mitigation applications. The specialist must be well-versed in departmental, investor, insurer, and legal guidelines in all states. They will also be responsible for minimizing customer complaints and frustration involved in understanding the complexities of foreclosure and loss mitigation efforts.
Requirements
- High School Diploma or equivalent
- Minimum 2 years Collections or Default Servicing experience
- Intermediate proficiency level in Microsoft Word and Excel
- Excellent oral and written communication skills
- Understanding of collections and default servicing practices
- Loss Mitigation, foreclosure, bankruptcy, and REO experience preferred
Benefits
- Comprehensive benefits
- Differentiated compensation offerings