Figma is hiring an Automations & AI Specialist to help drive excellent customer support at scale using AI and automation. The role involves designing, implementing, and iterating on AI-powered support solutions, improving workflows and automation across Zendesk and the Product Support tech stack, and partnering with cross-functional teams to deliver scalable solutions.
Requirements
- 3+ years of experience implementing AI, automation, or support tooling solutions in a Customer or Product Support environment
- Hands-on experience with AI-powered support tools such as chatbots, agent efficiency workflows, automation, or similar technologies
- Experience working with Zendesk, including workflows, business rules, or integrations
- Strong analytical and problem-solving skills, with experience using data to inform decisions and improvements
- Proven ability to partner with technical and non-technical teams to deliver system or tooling changes
Benefits
- Health, dental & vision
- Retirement with company contribution
- Parental leave & reproductive or family planning support
- Mental health & wellness benefits
- Generous PTO
- Company recharge days
- Learning & development stipend
- Work from home stipend
- Cell phone reimbursement
- Sales incentive pay for most sales roles
- Annual bonus plan for eligible non-sales roles