Onboarding Manager (Remote - U.S. Only)

As Onboarding Manager, you'll lead a team of Onboarding Architects to ensure customers launch strong, adopt quickly, and see Files.com as mission-critical infrastructure from day one. You'll coach Engineers through live customer deployments, diagnose skill gaps, and improve processes for efficiency and effectiveness.

Requirements

• Lead the Onboarding team
• Coach Onboarding Architects through live customer deployments
• Diagnose skill gaps and improve processes
• Develop and enforce onboarding playbooks and project tracking
• Guide Engineers on accelerating time-to-value and driving early customer success

Benefits

• 100% Paid Health, Dental & Vision
• 401(k) with 4% Company Match
• Equity Grants for Every Employee
• Paid Parental Leave
• 20 PTO Days + 11 Holidays + Full Company Winter Break
• $1,000 Signing Bonus + Modern Apple Laptop + Anniversary Gifts
• Team Travel to NYC, San Diego, Nashville, Miami, and more