Customer Call Hub Adviser

We're looking for a Customer Call Hub Adviser to join our team. As a Customer Call Hub Adviser, you'll be the first point of contact for our customers, supporting and helping them with complex complaints from our inbound helpline. You'll have the opportunity to develop knowledge of our product areas, processes, and communication skills, and work in a values-led organization with a focus on customer service and community building.

Requirements

• Proven experience of working in a call centre environment.
• Demonstrable experience of supporting diverse customers, including vulnerable and challenging individuals.
• Passionate about providing excellent customer service through strong verbal and written communication skills, with the ability to explain complex and technical information clearly and without the use of jargon
• Ability to multi-task and consistently achieve key performance indicators (KPIs).
• Demonstrates curiosity by proactively seeking to understand processes, ask thoughtful questions, and embrace new ideas, whilst adhering to company values.
• Proficient in IT systems, including Microsoft Office, and comfortable working across dual screens.

Benefits

• 25 days holiday entitlement, with the option to buy extra or sell days
• Generous pension
• Various Family Friendly Policies, including enhanced maternity pay, carers and dependants leave
• Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover
• Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others