Customer Success Manager
Financial TimesJapan
Posted February 3, 2026
Full Time
About the Company
The Financial Times is one of the world’s leading news organisations, globally recognised for its authority, integrity and accuracy.
Job Description
The Financial Times is seeking a Customer Success Manager to drive engagement of FT digital group subscriptions amongst customers and prospects. The role involves strategically managing a set of accounts, building relationships with customers, and delivering bespoke action and engagement strategies.
Requirements
- Prior experience in Customer Success or customer facing roles
- Proven ability to build relationships with customers/stakeholders
- Excellent communication and presentation skills
- Ability to align product and service features to customer needs/outcomes
- Excellent written and spoken Japanese to a native level
Benefits
- Generous annual leave
- Medical cover
- Inclusive parental leave packages
- Subsidised gym memberships
- Opportunities to give back to the community
