Staff Technical Support Account Manager

We're changing the way people connect to social care at Findhelp, a comprehensive platform of products and services that make it easy for people to connect to resources, follow their journey, and track their impact in a fast and reliable way.

Requirements

• 5+ years experience in account management, technical customer support, customer success, or partnerships.
• Communication powerhouse: You're an expert at tailoring your communication (whether presentation, verbal, or written) to your audience.
• Technically savvy: You’re technically adept, troubleshooting problems to determine the root issue and identify resolutions.
• You build bridges, not walls: You’re not afraid to jump into a problem and tackle it head on, and you’re always willing to help others (in fact, it excites you!).
• Detail oriented: This position requires strong analytical, communication, planning, and project management skills.
• You thrive in ambiguity: You're not afraid of researching stuff you don't know about.
• Independent: You're a leader and proactive self-starter and take ownership over your accounts and projects to drive them to resolution, needing minimal direction to determine and work towards the best path forward.
• Organized: You can manage a broad scope of work expertly.

Benefits

• 401k & equity grants
• Free food and onsite gym at our Austin HQ
• Paid parental leave
• Competitive PTO & 10 paid holidays
• Employee only paid Health, Dental, and Vision insurance
• Dog-friendly office in Austin HQ
• 24/7 access to telemedicine and counseling
• Book Purchasing Program