Associate Customer Experience Specialist (PHILIPPINES Remote)
First AdvantageMuntinlupa, Philippines
Posted March 26, 2026
Full Time
About the Company
First Advantage (Nasdaq: FA) is a leading provider of comprehensive background check solutions, enabling employers and housing providers to make informed decisions while reducing risk and ensuring compliance. With a global presence spanning 29 locations and a staff of over 6,400 employees, the company offers advanced technology-driven background screening, residential screening, and investigative research services in over 200 countries. First Advantage's extensive global capabilities and commitment to reliability make it a trusted partner for fast and accurate decision-making.
Job Description
The Associate Customer Experience Specialist will deliver high-quality service to clients and their candidates across various communication channels. They will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. This role requires effective multitasking, proficiency in business applications, and a customer-focused mindset.
Requirements
- Efficient Application Login & Availability
- Managing Customer Interactions Across Channels
- Effective Inquiry Handling & Issue Resolution
- Multi-tasking for Accurate Problem Resolution
- Professional & Empathetic Communication
- De-escalation & Quality Control
- Accurate & Timely Documentation
- Effective Internal Communication & Follow-up
- Continuous Learning & Training
- Contributing to Knowledge Base & Improvement
- Work Pace and Performance Management