Customer Success Consultant (CSC) - First Advantage (Bangalore/Mumbai)

Customer Success Consultant role involves managing client relationships, ensuring exceptional service delivery, and client satisfaction. The ideal candidate will have experience in Account Management, Sales, or Customer Service environments and possess excellent communication and analytical skills.

Requirements

• Manage day-to-day case inquiries, meeting established service levels
• Provide prompt follow-up and keep customers informed of request progress
• Ensure timely delivery of reports and information requests, maintaining updated details and meeting SLAs
• Handle escalations effectively
• Prepare reports on a weekly, monthly and quarterly basis
• Support supplier relationship management
• Maintain risk logs and manage account related tasks
• Conduct regular client calls (weekly, fortnightly, ad hoc)
• Collaborate across departments to meet project deadlines
• Address and resolve client issues and complaints, coordinating with internal teams to prevent recurrence
• Maintain and update Client Requirement Matrix
• Propose and create customized reports tailored to client program needs
• Additional duties related to the management of the account support and client training