Solutions Engineer (US Remote)

At First Advantage, people are at the heart of everything we do. We are a leading provider of mission-critical background screening solutions to Fortune 100 and Global 500 brands. The Solutions Engineer supports the Sales team with product solution design and process flow development, working with cross-functional teams to ensure smooth client onboarding and fast delivery.

Requirements

• Be a subject matter expert across First Advantage platforms and products
• Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our customers
• Create initial project plan and establish timelines
• Champion successful customer outcomes and innovate ways to improve our customer implementation processes
• Hold internal teams and clients accountable for project deliverables and timelines to continuously drive to a successful project go-live
• Support customer retention initiatives, including account reviews, account reconfiguration, and new product/service positioning and design

Benefits

• Ability to work remotely with occasional business travel
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays