Senior Support Manager
First FocusPasig, Philippines
Posted February 5, 2026
Full Time
About the Company
First Focus is Australia's #1 mid-market Managed Services Provider, ranked #1 by Cloudtango for eight years running.
Job Description
We're looking for a Senior Support Manager to lead a dedicated pod within our Service Desk in Manila, managing a team of Support Technicians and Client SMEs who support multiple mid-market clients in a managed services environment.
Requirements
- Proven experience leading a customer-facing IT support team in a multi-client MSP or similar environment
- Strong understanding of mid-market client needs, balancing flexibility with consistency
- Broad technical knowledge across enterprise platforms, including Windows Server, Azure, Hyper-V, and core infrastructure
- Proven experience with ITIL principles, ticketing systems, and service management disciplines
- Excellent written and spoken English, with a leadership style that inspires trust and performance
Benefits
- Hybrid working arrangements
- 10 paid study days per year
- HMO from day 1 + 1 dependent with dental cover
- Free Uprise access with 1:1 coaching
- Day shift, weekends off
- 25 paid leave days annually
- Employee referral program
- MVP award
- Social events, End-of-FY & Christmas parties
- Profit sharing and loyalty bonuses
