Senior Support Technician
First FocusMuntinlupa, National Capital Region, Philippines
Posted March 23, 2026
Full Time
About the Company
First Focus is Australia’s best Managed Service Provider (MSP), with over 360 legends across Australia, New Zealand, and the Philippines.
Job Description
This role is for a Senior Support Technician who will work on day shifts, providing remote and phone-based support to Australian clients. The ideal candidate has strong experience in end-user support, solid knowledge of Windows Server, Azure, M365 and Entra, and a genuine desire to help people.
Requirements
- Strong experience in end-user support and Active Directory
- Solid knowledge of Windows Server, Azure, M365 and Entra
- Exposure across infrastructure, from desktop to firewall (LAN/WAN included)
- Experience working in an MSP or multi-client environment
- Familiarity with ticketing systems and customer service principles
Benefits
- Hybrid working arrangements
- 10 paid study days per year
- HMO from day 1 + 1 dependent
- Free Uprise access
- Day shift, weekends off
- 25 days paid leave annually
- Employee referral program
- MVP award
- Social events
- EOFY & Christmas parties
- Profit sharing
- Loyalty bonuses