Senior Support Technician
First FocusPasig, Metro Manila, Philippines
Posted March 23, 2026
Full Time
About the Company
First Focus is Australia’s best Managed Service Provider (MSP), with over 360 legends across Australia, New Zealand, and the Philippines.
Job Description
We are seeking a Senior Support Technician to work in a day shift role, aligned to Australian business hours, providing remote and phone-based support to Australian clients. The successful candidate will have strong experience in end-user support and Active Directory, solid knowledge of Windows Server, Azure, M365, and Entra, and experience working in an MSP or multi-client environment.
Requirements
- Strong experience in end-user support and Active Directory
- Solid knowledge of Windows Server, Azure, M365, and Entra
- Exposure across infrastructure, from desktop to firewall (LAN/WAN included)
- Experience working in an MSP or multi-client environment
- Familiarity with ticketing systems and customer service principles
Benefits
- Hybrid working arrangements
- 10 paid study days per year + cert support
- HMO from day 1 + 1 dependent
- Free Uprise access
- Day shift, weekends off
- 25 days paid leave annually
- Employee referral program
- MVP award
- Social events
- Profit sharing and loyalty bonuses