Senior Support Technician
First FocusCanberra, Australia
Posted February 18, 2026
80000 - 100000 AUD
Full Time
About the Company
First Focus is Australia's top MSP (Cloud Tango says so, 8 years running). With 300+ staff across Australia, New Zealand, and the Philippines, we've grown consistently for 15+ years by hiring great people, supporting them well, and partnering with clients who value what we do.
Job Description
Join First Focus as a Senior Support Technician and be the go-to for key clients, building trust, solving problems, and making their day better. Work across a wide range of tech, collaborate with senior engineers, and have time to train and grow.
Requirements
- Deep infrastructure knowledge, from desktop to firewall, LAN/WAN included
- Strong grasp of Windows Server, Azure AD, GPO, DNS, DHCP, and messaging platforms
- Experience with virtualisation (Hyper-V, VMware) and backup tech (Veeam, Datto, StorageCraft)
- Excellent communication skills (clear, confident, and client-friendly)
- A knack for complex problem-solving and ticket triage
- Familiarity with ConnectWise, Labtech, Kaseya, or similar tools
Benefits
- Up to $100k package + benefits for the right mix of skills and values
- Free access to Uprise - 1:1 coaching with qualified psychologists or counsellors
- Flexible working arrangements to support real work-life balance
- 10 paid study days a year, exam fees covered, and pay rises for certs
- FastTrack mentoring program for personal and professional growth
- MAD (Making A Difference) Council that's all about equality, charity, and sustainability
- Tesla company car option (yes, really, but conditions apply)
- Regular social events and a team culture built on trust, curiosity, and support