Senior Director, CRM Platform & Experience Enablement
First Tech Federal Credit UnionHillsboro, Oregon, United States
Posted October 3, 2025
170000 - 200000 USD
Full Time
About the Company
First Tech Federal Credit Union is dedicated to serving its members rather than seeking profit. Offering a range of financial services including credit unions, insurance, deposits, employment assistance, community service, and fintech solutions, the company focuses on helping individuals achieve their financial goals at every life stage. Distinctive in its commitment to investment in its members, First Tech serves over 540,000 members across various prominent companies.
Job Description
The Senior Director, CRM Platform & Experience Enablement position provides enterprise leadership for the Pega platform as a core enabler of CRM capabilities, workflow optimization, and AI supported decisioning.
Requirements
- 8+ years of proven experience owning and evolving the Pega platform at enterprise scale
- 6+ years of experience leading a diverse team
- Strong understanding of Pega Enterprise CRM or similar Member Interaction Platform
Benefits
- Traditional medical, dental, and vision coverage
- 401K matching up to 5% per pay period
- Paid Time Off (PTO)
- 11 paid federal holidays
- Special employee pricing on lending products
