Senior Director, Simplification & Voice of Member

This role delivers enterprise solutions to simplify experiences and reduce friction in ways that strengthen member trust and improve organizational performance.

Requirements

• 8+ years of relevant experience
• 6+ years as a People Leader
• Bachelor's degree in field relevant to role (or 4 additional years of relevant experience in lieu of a degree)
• Proven ability to design, implement, and achieve measurable value from solutions that reduce friction, improve experiences, and drive operational performance
• Proven experience leading cross-functional initiatives spanning operations, technology, digital, product, and frontline teams
• Experience in financial services, credit unions, or other regulated industries
• Strong operational and financial acumen, with the ability to link efforts to efficiency, risk reduction, and long-term value

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Paid Time Off
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans