Account Manager Sr Lead, Strategic Accounts
FISSydney, New South Wales, Australia
Posted March 27, 2026
Full Time
About the Company
Unlocking financial technology. Bringing the world’s money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, we’re a proud member of the Fortune 500® and the Standard & Poor’s 500® Index. Let's innovate together.
Job Description
The Client Success Manager – Strategic Accounts is accountable for driving full post-sale client value and operational excellence for strategic clients.
Requirements
- 8–10 years of experience in Client Success, Client Service/Support, Account Management, or similar roles
- Bachelor’s degree; relevant experience in financial technology services supporting “Tier 1” / strategic clients
- Demonstrated ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations, including senior executives
- Knowledge of the financial technology industry and products, including market trends, challenges, and opportunities (Treasury and/or Risk domain expertise preferred)
- Strong communication and presentation skills with confidence across all levels of customer engagement and situations
- Demonstrated experience leading and collaborating with cross-functional teams including Sales, Renewals, Client Experience, Product, Support, Professional Services, and technical partners; strong analytical skills (e.g., turning data into insights)
Benefits
- Always-on learning and development
- Collaborative work environment
- Competitive salary with subsidised medical, personal insurances and ESPP