Analyst II, Product Technical Support
FISJacksonville, Florida, United States ā¢ Atlanta, Georgia, United States ā¢ Milwaukee, Wisconsin, United States
Posted May 5, 2026
Full Time
About the Company
Unlocking financial technology. Bringing the worldās money into harmony. At FIS, we advance the way the world pays, banks, and invests. With decades of expertise, we provide financial technology solutions to financial institutions, businesses, and developers. Headquartered in Jacksonville, Florida, weāre a proud member of the Fortune 500Ā® and the Standard & Poorās 500Ā® Index. Let's innovate together.
Job Description
We are FIS. Our technology powers the worldās economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. The role of Analyst II, Product Technical Support provides Level 2 technical support for a complex fixed income processing suite used across trading, accounting and client servicing workflows.
Requirements
- Experience providing Level 2 technical or application support for enterprise systems
- Strong analytical and research skills to diagnose issues in complex, dataādriven platforms
- Demonstrated ability to independently review documentation and identify solutions
- Clear written communication skills for detailed ticket updates and client correspondence
- Professional verbal communication skills for client and internal phone interactions
- Working knowledge of financial services systems or capital markets environments
- Ability to manage multiple issues within a structured ticketing and scheduling model
Benefits
- Competitive salary
- Benefits