Analyst Senior, Product Technical Support

FIS is looking for a Senior Analyst to join their Product Technical Support team. The role involves handling customer inquiries and resolving support issues related to banking operations, product support, and technical analysis. The ideal candidate will have prior US banking or finance experience, excellent communication and problem-solving skills, and the ability to work independently and as part of a team.

Requirements

• Prior US banking or finance related experience
• Experience with Credit and Debit processing; banking deposits
• Experience in Teller Deposits and Lending roles and applications
• Customer service oriented; advocates on behalf of our clients
• Excellent communication skills (written and verbal)
• Strong problem-solving, and research skills. Ability to anticipate next steps.
• Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.
• Client-focused. Always put yourself in the shoes of the client to understand how a situation is impacting them.
• Strong relationship building skills – both with the clients we serve and internal FIS groups in order to achieve our goal of providing excellent service to our clients.

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits