Representative II, Client Contact

Representative II, Client Contact role at FIS involves handling customer inquiries, resolving support issues, and providing expert product support. The team is a highly collaborative organization that works together to help clients be successful in the business of banking. The ideal candidate has prior US banking or finance related experience, excellent communication and problem-solving skills, and the ability to work independently.

Requirements

• Prior US banking or finance related experience
• Experience with Credit and Debit processing; banking deposits
• Experience in Teller Deposits and Lending roles and applications
• Customer service oriented; advocates on behalf of our clients
• Excellent communication skills (written and verbal)
• Strong problem-solving, and research skills. Ability to anticipate next steps.
• Strong analytical skills; Resourceful in researching and testing – ability to go beyond what is found in the manual.

Benefits

• Flexible and creative work environment
• Diverse and collaborative atmosphere
• Professional and personal development resources
• Opportunities to volunteer and support charities
• Competitive salary and benefits