Incident Manager

Fiserv is seeking an Incident Manager to oversee the response to high-priority incidents that impact business-critical applications, systems, or services. The Incident Manager will lead and coordinate the response to major incidents, ensure timely resolution, clear communication, and effective coordination across technical and business teams.

Requirements

• Experience managing high-severity incidents in production or enterprise environments
• Strong understanding of application, infrastructure, and operations concepts
• Excellent communication skills with the ability to convey complex technical information to non-technical audiences
• Ability to remain calm, structured, and decisive in high-pressure situations
• Strong analytical and problem-solving skills

Benefits

• Competitive salary
• Benefits package
• Opportunities for career growth and development