Incident Manager

SmithRx is seeking a highly skilled Incident Manager to own the end-to-end incident management process across our technology and operational ecosystems. As an Incident Manager, you will bring order to chaos, lead cross-functional teams through high-pressure situations, and drive the systemic changes needed to prevent future disruptions.

Requirements

• 5+ years of experience in technical incident management, site reliability engineering (SRE), or IT operations
• Deep understanding of modern incident management protocols, ITIL frameworks, and tools
• Exceptional written and verbal communication skills
• Demonstrated ability to influence overlapping business and technology areas without direct authority

Benefits

• Medical Insurance
• Pharmacy Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• AD&D Insurance
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Discretionary Paid Time Off
• Paid Company Holidays
• Commuter Benefits
• Employee Assistance Program (EAP)