Incident Manager
AssetMarkCharlotte, North Carolina, United States
Posted March 16, 2026
80000 - 100000 USD
Full Time
About the Company
AssetMark is a leading strategic provider of innovative investment and consulting solutions serving independent financial advisors.
Job Description
AssetMark is a leading strategic provider of innovative investment and consulting solutions. The company is seeking an experienced Incident Manager to own the end-to-end lifecycle of production issues across their technology platforms and services.
Requirements
- 5+ years of experience in incident management, site reliability engineering (SRE), production operations, or similar roles
- Proven ability to lead and resolve production issues under pressure
- Strong technical breadth across systems, applications, and infrastructure
- Ability to diagnose and troubleshoot issues directly, not just coordinate response
- Excellent communication skills—clear, concise, and composed under pressure
- Strong sense of ownership and accountability
- Analytical mindset with strong problem-solving skills
Benefits
- Flex Time or Paid Time Off and Sick Time Off
- 401K – 6% Employer Match
- Medical, Dental, Vision – HDHP or PPO
- HSA – Employer contribution (HDHP only)
- Volunteer Time Off
- Career Development / Recognition
- Fitness Reimbursement
