Major Incident Manager
FiservOmaha, Nebraska, United States
Posted April 17, 2026
Full Time
About the Company
Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers to one another millions of times a day â quickly, reliably, and securely.
Job Description
Fiserv is seeking a Major Incident Manager to join the FICC (Fiserv Incident Command Center). The successful candidate will work closely with various IT Support and Business teams to ensure timely and safe service restoration actions are taken to minimize/cease the impact to our clients, particularly during P3/P4 Major Incidents.
Requirements
- Minimum of 4+ years of experience working in a Major Incident Management organization
- Proficiency in Command Center technologies and software
- Proficient in working with MS Office Tools (Power BI, Excel, Power Point, Teams) and ServiceNow
- 5+ years of an equivalent combination of educational background, related experience, and/or military experience
- ITIL Foundational certification
- Strong working knowledge of monetary movement processing functionality and flow (aka âFunding and Settlementâ)
- Strong working knowledge of Command Center monitoring tools (i.e. Splunk, Dynatrace, ThousandEyes, Moogsoft, etc)
- Experience understanding of three primary areas of IT infrastructure: Computing platforms, Networking and communications, Data storage and management
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance