Client Services Team Lead

As a Client Services Team Lead, you'll be a key point of contact for clients, overseeing a team of Client Service Specialists and providing day-to-day line management, coaching and support to ensure high-quality performance and continuous development.

Requirements

• Experience in a client-facing support or service management role, ideally within financial services or fintech
• Exposure to case management, including leading the resolution of complex queries and complaints
• Strong confidence, resilience and sound judgement when navigating challenging conversations
• Excellent written and verbal communication skills
• Solid understanding of AML principles and regulated environments
• Demonstrated ability to manage multiple priorities and balance operational demands with strategic thinking
• Hands-on experience with CRM and ticketing platforms such as Zendesk, Salesforce or similar systems
• A proactive, improvement-oriented mindset and a collaborative, team-focused approach
• Alignment with Flagstone's values and behaviours

Benefits

• Hybrid working
• Competitive bonus scheme
• Flexible benefits budget
• Range of salary sacrifice options
• Around the World scheme
• Mental wellbeing support
• Learning and development
• Private health care
• Medical cash plan
• Life insurance and Income Protection
• Matched pension contributions up to 5%
• 25 days holiday
• Enhanced Parental Leave