Resort Reservations Agent

Your tasks

Receiving written and telephone inquiries from our guests

Processing all inquiries, including follow-up

Entering guest and reservation data

Active sales and individual consulting of guests

Handling of reservations through various reservation systems

General correspondence of the reservations department

Cross-departmental cooperation with Front Office, Meeting & Events, Accounting and Housekeeping, as well as with Resort partners

Care of SCHLOSS Hotel Fleesensee, BEECH Resort Plauer See and MAREMÜRITZ Yachthafen Resort

Your profile

Completed training in the hotel industry or comparable qualification

First experiences in this or a similar position

Knowledge of the hotel software Protel is desirable

Safe handling of MS Office

Enjoyment of sales and consulting our guests

Team player with a sense of personal responsibility

Very good language skills in German and good knowledge of English (word and writing)

Careful and reliable working method

Willingness to take on weekend and holiday shifts

Why us?

Unlimited employment contract

Sun, holiday and night shift premiums

Free employee restaurant

Uniform and cleaning provided

Furnished staff accommodation available

30% discount in all our gastronomic outlets and further benefits

Active and digital training opportunities

Consideration of your work-life balance

Not mobile? No problem! Our free shuttle service is available to you 2 times a week

About us

The Fleesensee Hotel Management GmbH operates top-class hotels, resorts and golf and sports facilities on the Mecklenburg Lake District up to the Baltic coast.

The company offers unforgettable experiences for wellness holidaymakers, golfers, athletes, families and event guests.

With high-quality accommodations, luxurious wellness areas and top-class golf courses, the company ensures a perfect stay.

Numerous leisure activities and professional conference rooms complete the diverse range of offers.

Experience the beauty and hospitality of one of the most beautiful regions in Germany.

Work with an excellent employer

The companies are rated as:

• TOP Employer according to Schlummeratlas
• Top Training Company
• The 101 Best Hotels in Germany