Application Support Analyst

Role Overview

The Application Support Analyst will provide production support service to users of applications within the business, enabling needed business processes to be successful. This position is responsible for providing the highest quality application production support to business partners.

What You Will Do

Handle ITSM, ServiceNow tickets, incoming queries, tickets, and help with requests from end users, troubleshoot user and system related application and software productions problems, and escalate as appropriate.

Why It Might Be a Fit

Must be detail oriented, organized, service oriented and responsible, with strong troubleshooting/problem solving skills, professional communication and customer service skills, and strong organizational skills with a keen ability to prioritize and multi-task.

Requirements

• Bachelor’s degree in relevant technical field
• 3 - 4 years of Applications/system/technical support experience
• Experience with industries such as distribution and supply chain
• Strong troubleshooting/problem solving skills
• Professional communication and customer service skills
• Strong organizational skills with a keen ability to prioritize and multi-task

Benefits

• Comprehensive knowledge of supported applications and improving processes
• Ability to maintain confidentiality of information and systems
• Excellent interpersonal, written, and oral communication skills
• Strong customer service, presentation skills and require a high level of adaptability