Director, IT Service Desk
Floor and DecorAtlanta, Georgia, United States
Posted January 6, 2026
Full Time
About the Company
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to protected status.
Job Description
The Director, IT Service Desk leads the enterprise Service Desk function, responsible for Tier 1 support, service quality, and continuous improvement. The role ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.
Requirements
- 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
- Experience supporting retail, multi-site, or frontline operations
- Strong knowledge of ITSM frameworks (ITIL v3/v4)
- Proven experience managing high-volume support environments
- Demonstrated success leading major incident and outage response
- Strong executive communication and stakeholder management skills
Benefits
- 401k with company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
- Paid vacation and sick time for eligible associates
- Paid holidays plus a personal holiday
- Paid Volunteer Time Off that starts on Day 1
