Customer Service Executive

As part of our business expansion, we are seeking an experienced Customer Service Executive to deliver an exceptional end-to-end customer experience in international logistics.

Requirements

• Serve as the primary point of contact for customers and internal FLS offices.
• Build strong, long-term relationships by understanding customers’ businesses and logistics requirements.
• Coordinate and monitor the entire shipment process to ensure seamless execution.
• Take ownership of customer issues, engaging relevant stakeholders to achieve prompt resolution.
• Enhance daily customer interactions by leveraging detailed knowledge of each account.
• Monitor booking trends and follow up with customers to maximize volume performance and ensure superior service.
• Guarantee timely and accurate submission of all necessary documents.
• Prepare import/export documentation and issue payment receipts.
• Ensure all outstanding payments are collected before shipment release.
• Identify and drive continuous improvement initiatives that benefit both customers and internal/external stakeholders.
• Track and report key performance indicators (KPIs) to maintain high service standards.
• Perform other duties as assigned by the manager.