Patient Advocacy Specialist

The Patient Advocacy Specialist at the Franciscan Missionaries of Our Lady Health System is responsible for championing patient experience, advocating for patient needs, and supporting clinical staff and patients. This role involves monitoring patient satisfaction, initiating service recovery, communicating with patients and teams, and analyzing data. It's a key position focused on exceeding expectations and improving the overall hospital environment.

Requirements

• Monitor patient complaints and initiate service recovery.
• Analyze complaints and initiate service recovery.
• Communicate effectively with patients, families, and team members.
• Generate charts and graphs from data.
• Facilitate monthly orientations for new hires.