Technical Support Engineer - Cloud & AI Voice Systems
Focus GroupHinckley and Bosworth, England, United Kingdom
Posted March 30, 2026
Full Time
About the Company
Focus Group offers a comprehensive range of business technology services, ensuring seamless telecommunications, IT, and connectivity for organizations.
Job Description
We are seeking a Technical Support Engineer to join our team, delivering expert remote support for cloud telephony and AI voice systems, configuring cloud platforms, and ensuring seamless service for customers.
Requirements
- Experience in technical, telecoms, or IT support roles
- Knowledge of cloud telephony, VoIP, SIP, and call routing concepts
- Strong troubleshooting and diagnostic skills
- Confident in communicating with non-technical users
- Skilled at managing multiple support requests efficiently
Benefits
- Competitive Salary
